Customer Testimonials

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DealerRater Oct 13, 2021

Transferred service agreement from Greenwood Kia in Franklin, TN to Greenwood KIA at Rivergate/ Madison, TN since closer to my home. Service was excellent and like that they washed my car, too. Needed an alignment and tegular maintenance service. Good job!

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DealerRater Oct 12, 2021

This dealership is amazing. They got me in and out. I have been dealing with Kia Rivergate for years. Thank You

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DealerRater Oct 11, 2021

Always get good service. Nice friendly people who takes care of my service needs. They have a nice waiting area.

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DealerRater Oct 4, 2021

Service advisor was courteous and very respectful of my time. Had a bad experience at another area dealership so I started coming here instead, and I am happy I chose to

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DealerRater Sep 28, 2021

Quick and easy service in and out less than an hour hour and 15 minutes

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DealerRater Aug 27, 2021

Very pleased with Greenway Kia at Rivergate. They always get my car in for service promptly. The service is always completed professionally and on time. I would highly recommend this dealership for any automotive service.

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DealerRater Aug 18, 2021

I have gotten great service any time I have had to go to the dealership. Very helpful in explaining what needs to be done and suggested maintenance

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DealerRater Aug 5, 2021

Great service , keep it up! Friendly, fast, dependable, service. Price is fair and appropriate. All employees were very professional. They went out of their way to make me feel comfortable.

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DealerRater Jul 19, 2021

I recently had to “walk-in” for 10,000 mile interval maintenance-service engagement as the scheduled appointments were booked out for several days beyond the date that would work best for me. I arrived minutes after the service department opened and was greeted by a very friendly (& efficient) service advisor who promptly checked me in. She answered all my service-related questions and set expectations for the service visit… only to exceed them (all). This is the second vehicle I’ve had serviced with Greenway Kia - neither of which were purchased at/through their dealership - and over numerous service visits, I ...

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DealerRater Jul 7, 2021

Our Salesman Jacob was very helpful! We told him what we wanted and where we wanted our payments to be! He helped us find exactly what we wanted!

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DealerRater Jun 30, 2021

They have been providing great service to my family and friends for several years whether it’s for service repair or sale of another vehicle.

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DealerRater Jun 22, 2021

Excellent service. Friendly sales people. Car was detailed and came with a full tank of gas. Derek Clayton was very knowledgeable of the sales process.

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DealerRater May 16, 2021

Frederick Jackson has sold me three vehicles now from KIA. I receive great customer service from everyone at this dealership. I appreciate their professionalism and eagerness to put me in a vehicle that meets my needs.

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Cars Apr 23, 2021

Stan (sales person) was very professional and honest guy. I did not feel that I was being taking advantage and he took his time to make sure I was satisfied. I also received help from Laura and she was amazing in showing me all the safety features and gadgets in my new 2021 Kia Sportage. Stan stated he was going to do his best in getting into a new car. So i traded my 2018 Chevy Impala in and the rest is history. The finance department was awesome as well. Thank you, Stan / Laura @Greenway KIa of Rivergate

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DealerRater Apr 22, 2021

Jim and Virgil made our car buying process super smooth and easy. Fair pricing and wonderful to work with!!! We could not be happier. Will definitely use this dealership for future purchases!

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DealerRater Mar 26, 2021

We have been customers of Greenway Kia for 7 yrs now and have always received excellent service. I would recommend them to anybody in town

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DealerRater Mar 24, 2021

We bought a used Kia Soul today from Greenway Kia of Rivergate. Our salesman, Virgil, was friendly, knowledgeable, and very professional. We did not go to the dealership with the intent of buying a car, but after I drove the Kia Soul, l was sold! I LOVE, LOVE, LOVE this car!

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DealerRater Mar 10, 2021

I love my Kia Niro, and would highly recommend this car and this dealer. Dwayne was super helpful throughout the process. He was really nice, thorough in his explanation of the car and warranties (which was a big selling point for me with the hybrid battery), and made the process smooth and easy.

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Cars Mar 10, 2021

Dwayne was super helpful throughout the process. Really nice, thorough in his explanation of the car and warranties (which was a big selling point for me with the hybrid battery), and made the process smooth and easy. I love my Kia Niro, would highly recommend this car and this dealer. Go there and ask for Dwayne!

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DealerRater Mar 4, 2021

The service crew are very professional. In addition they committed very well with the customer. Always keeping updates explain what they are doing. Outstanding employees

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DealerRater Mar 3, 2021

Fast, convenient and extremely friendly! Thank you for always being helpful and available whenever I need anything done to my vehicle. I appreciate you all!

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DealerRater Mar 1, 2021

This was my first time buying a car and it was the smoothest process ever! Everyone involved was super friendly and helpful. My family has been with KIA for also 7 years and will continue to use them.

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DealerRater Feb 26, 2021

Mr. McDadden was professional, understanding, and very helpful. The amount of time to get my device done was quick, although I had to come twice to get my service completed, my experience was great!

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DealerRater Feb 13, 2021

Preston did an excellent job as my salesman went above and beyond in price negotiation as well as assisting me by orienting me to the car, synced my phone with blue tooth etc...

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DealerRater Feb 12, 2021

They were very personable, professional and efficient. They were able to complete the work quicker than expected. They were very patient on explaining my option. It was a pleasant experience. Thank goodness.

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DealerRater Jan 24, 2021

Awesome experience today by Virgil and Timothy. Whole thing was easy and smooth. Got me what I wanted. Very friendly staff. Better than most I’ve dealt with. Thank you!

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DealerRater Dec 13, 2020

Our salesman, Preston, made sure that we got the best deal on 2 new Kia cars. We are returning customers of Preston who sold us our previous vehicles in 2017. Kia Rivergate is a great dealership that will work with any financial situation. We'll be back in 2023.

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DealerRater Dec 12, 2020

The greatest the humbling the pleasing down to earth the most honest easy to do business with no problem straight to the point no pressure

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Cars Dec 11, 2020

I came into have my Kia Soul worked on and walked out with a brand new Sportage thanks to the help of Stan and Laura! I had no intentions of buying a new car but I am loving it 💕

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Cars Dec 5, 2020

Just bought my second Kia Soul from this dealership and got the deal I that I wanted and loved working with Laura and Stan. The entire process was pretty quick .

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Cars Aug 23, 2020

I went to this dealership, with two used vehicles in mind. I was set up with an appointment with one sales rep., he ended up not being there. Dwyane Matlock took care of me. Mr Matlock was great. he did not try to pressure me into anything other than what I was actually looking at. Once I test drove both cars that I was there for, I realized that the mileage was way too much for what I needed. I ended up buying a newer vehicle than I was originally going to purchase. Very glad I did. I will definitely ...

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DealerRater Jun 3, 2020

I bought a car several years ago from them! Dwayne and the staff has excellent customer service and I am looking to purchase again very soon!

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DealerRater May 18, 2020

The whole staff was very friendly. They listened to what we needed and find a vehicle that checked all our must have, like to have, and a few things we live but weren't looking for. I will visit again due my next vehicle shopping trip.

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DealerRater May 15, 2020

I rec'd great timely service for my visit. In a very short time I was informed of the issue. It was finshed quickly. Thx

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DealerRater May 12, 2020

They the best, ask for Dexter wen u want to purchase a vehicle! He always took care of me since I purchased my 2019 Kia Plus! Service Dept ladies are so sweet & answers all my questions etc.

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Cars May 12, 2020

Preston was wonderful. The whole experience was great and no B.S. my husband and I will be back for our next car! I will be recommending this dealership to my friends.

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Cars Mar 18, 2020

The buying process went pretty well, Preston was very helpful getting the deal I wanted and explaining the car to me. Overall is seemed to be a good experience.

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DealerRater Mar 14, 2020

Fallon, per usual is a superstar. The only difficulty I had was with the extremely rude lady (large black lady)in the parts department. Other than paying for my service, I will never purchase parts when or if she is around. She is one individual to certainly stay away from. Back to Service...still A+

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DealerRater Mar 10, 2020

Staff was friendly, informative and knowledge Will be going back Waiting area clean and friendly Completed in a timely manner showroom clean and friendly. WiFi accessible

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DealerRater Jan 22, 2020

We explained to salesman, Damion, what we were looking for and within 2 hours made a great deal on a trade in and precisely what I wanted in my next car.

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DealerRater Dec 7, 2019

I ask for "Mac" when I go to the service department for my regular service and If and when I have a problem. He always makes sure I am served quickly and efficiently.

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DealerRater Nov 27, 2019

Greenway Kia is a great Car Dealership Wonderful people I've bought 2 cars their Fredrick Jackson was my salesman both times 💯💯💯 They work with you

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DealerRater Nov 26, 2019

Great service personnel and experience. A friend who has great experience with their service recommended and reason for buying there. Both good experience but service at that location keeps me comming back.

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DealerRater Nov 9, 2019

Excellent service it was professional and friendly . I was in and out in a reasonable amount of time. I was escorted to my car.T

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DealerRater Nov 7, 2019

Great service and the staff are professionals. The service department got my car serviced in a satisfactory and explained the service in detail that I could understand.y

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DealerRater Oct 28, 2019

Our salesman Bobby was very friendly and engaging. All of the staff were very helpful. A great buying experience and would recommend Kia of Rivergate to anyone looking to buy a car.

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DealerRater Oct 13, 2019

Salesmen worked with me so I could afford it I love this place! Pjf They worked with me so I could get low Pmts. And good insurance.

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DealerRater Oct 9, 2019

Mac was extremely professional and was caring. I would return because of his professionalism. Fantastic employee. I came in for an oil change and he was on time and he was courteous.

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DealerRater Oct 7, 2019

Had the "ck engine" problem serviced multiple times @ other facilities, including CarMax where I purchased the automobile and CarCare extended warranty. (Ellicott City, Md). The Svc Dept Liaison @ CarMax Rivergate suggested I go to the dealership right up the road - Universal Kia - and CarMax would liaise w/them re: continued issue. (BTW - CarMaxCarCare did not cover this. So much for extended warranty!) Mr Bostick was attentive, and got me scheduled w/Svc Dept for earliest appt next morning. Ms Neuenschwander was my contact. A most delightful, knowledgeable woman! Yea! Not only did Kia fix the ...

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DealerRater Sep 18, 2019

Absolutely fabulous salesman. Frederick Jackson. He was wonderful and everyone was nice. I rate him fabulous. I bought my first Kia from you all and the reason I came back Excellent service.

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DealerRater Sep 10, 2019

The overall experience was pleasant. Appreciated their help in selecting my new car. I had purchased from them before. I highly recommend this dealership for anyone looking to trade up.

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DealerRater Jun 30, 2019

I honestly enjoyed my experience here. Very helpful, knowledgeable, friendly. I drove away today. I did not at anytime feel pressured to buy. They answered all my questions quickly and thoroughly.

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DealerRater Jun 28, 2019

I called KIA and spoke with MR. McFadden told him my issue he set an appointment for me and they took very good care of my car.

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DealerRater Jun 9, 2019

I had the most greatest experience got me the car i wanted plus my wife got her car she wanted and we love the service we got in and out

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DealerRater Jun 1, 2019

While having an oil change performed, I was greeted by the salesman who I had previously bought my car from 2 years ago. After some discussion, we started a quick and painless search if I wanted to upgrade. Phone calls and texts exchanged throughout the day helped make the process easy. No purchase at the end of the day (and no pressure either!), but will be ready to come back and give it another try soon. James and Dexter were professionals all the way through.....Service department is A+ every time as well and makes each visit feel like you are ...

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Cars May 22, 2019

Fourth Carmax car....This Carmax is the best ever! Tarpy and Steve were GREAT to work with! Wouldn’t go anywhere else! Thank you for a great experience!

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DealerRater May 4, 2019

10 McFadden in service was awesome! Explained everything and I was well taken care of. Everyone there was very helpful and asked me if I needed anything. Next Kia Sorrento will be from Rivergate!

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DealerRater May 2, 2019

Absolutely delightful experience everyone so helpful looking out for our best interest and the finance process was quick and flawless absolutely love this dealership not my first Kia and won’t be my last love love love

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DealerRater Apr 12, 2019

whenever i stopped this place, they are warm welcoming me. And they inform me what i have to do to keep well my vehicles. no reason, i like here.

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DealerRater Apr 10, 2019

Superb professionalism from Kenneth McFadden. We didn’t have an appointment but he got us right in and service our vehicle in a timely manner . He always takes care of us . We couldn’t ask for better quality service .

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DealerRater Apr 7, 2019

Our rep. helped us through the whole process of finding my daughter a car. The customer service was great. We felt comfortable while we were there. They are just great all around.

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DealerRater Apr 6, 2019

This the fourth vehicle that I have purchased from Rivergate KIA. Each time has been a great experience. Knowledgeable sales people and a great product. Never pressured on any sale. I highly recommend this dealership to my family and friends.

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DealerRater Apr 2, 2019

Ulysses Butler was amazing! He and Chris and the crew helped me to get into a vehicle when I didn’t think it was possible. They were very helpful and patient and I had a great experience and would highly reccomend them especially Ulysses! Everyone at the dealership was very friendly and welcoming!

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DealerRater Mar 24, 2019

Fredrick Jackson was very helpful in getting me exactly what I wanted and kept my payments where I wanted them to be! Would definitely recommend.

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DealerRater Mar 9, 2019

Freddy was awesome and did a great job getting what we wanted easily 5 star service to get us 1 more step in our success and helping our family be safe on our next big journey a

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DealerRater Mar 2, 2019

Went In with the idea to start the looking process and with some expertise and thinking we walked out with a 2019 Kia Sorento. Thanks Mr Fredrick (a.k.a Wayne Brady) Jackson.

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DealerRater Feb 27, 2019

Fredrick was a great help and polite salesman. He and his GM worked hard in order to get me into my new vehicle at a price I was comfortable with. I greatly appreciate the time and effort that was put into my experience.

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DealerRater Jan 29, 2019

Love my new car! Tyler was so laid back n helpful. Very courteous n polite. Took stress out of a typical stressful situation. I would recommend anybody to see him for a new or used car

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DealerRater Jan 27, 2019

I went there knowing what I needed, and what I wanted to test out. However I did not like the vehicle I went to go test drive. But my salesman, Frederick Jackson, would not give up and found me a vehicle that I liked, and would do what I wanted it to do. Another good point that I liked, was that they offered a 2 year or 100000 mile warranty on my certified pre owned vehicle. *Update Mr F. Jackson reached out to me on his day off to make sure an issue I had with the dealership was taken care of. ...

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DealerRater Jan 2, 2019

This is our third Kia and we couldn’t be happier! Everyone at the dealership was so helpful, especially Fredrick Jackson!! Thanks for making my New Years wish come true!!

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DealerRater Dec 18, 2018

I was very pleased with the guys at universal Kia in Madison and the fact that they went out of their way to help me with getting this car. I would highly recommend them to anyone buying a new car. And the finance guy (bubba) did the everything he could to help me out and I really appreciate that

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DealerRater Dec 15, 2018

Tyler was excellent, service was great! He made my car buying experience so relaxing and awesome! 5stars and 2 thumbs up!! Thanks for everything T!

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DealerRater Dec 10, 2018

First time buyers so the whole thing was fairly intimidating but Tyler explained everything extremely well to make the whole process easy. The whole staff was super friendly and eager to answer any questions we had.

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DealerRater Dec 8, 2018

Outstanding, Great , Excellent customer service. I would recommend everybody to come to Universal Kia of Rivergate and meet Marcus Winkfield he was quick and professional.

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DealerRater Dec 7, 2018

I love the car and the Kia team did their best to make the payment in my budget! I’m so satisfied with my purchase.

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DealerRater Dec 5, 2018

We could not have had a better experience working with Tyler Ryan at Universal Kia. From the initial call, to driving away in a new (used) car, it was as painless as it possibly could be. Tyler was friendly, patient, he listened, did what he said he would do, and was honest. He worked around our schedule and never pressured us with the “car sales tactics” most of us have become accustomed to when car shopping. I would have no problem recommending him to anyone I know.

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DealerRater Dec 5, 2018

The experience with Kia was simple and fast for anyone thats looking for a car. The dealers there were helpful and kind. Prices of cars are affordable for most incomes.I really look forward to working with them again.

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DealerRater Dec 2, 2018

After being in contact with a partner dealership, I drove 7 hours to see the car with intentions on bringing it home. However, they were terrible with communication, and the car was not even on their lot anymore. It was at Universal Kia Rivergate. I walked in without an appointment, and went on a test drive with Tyler. I could not have asked for a better all-around experience from start to finish. Bubba on the financing side worked a great deal to help me out after my own financing became complicated and convoluted with red tape. I went home 2 hours later ...

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DealerRater Nov 28, 2018

Very friendly polite and understanding my situation.. Not pushy great all around dealer.I would recommend these guys to anybody. They will work with you hassle free.

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DealerRater Nov 26, 2018

This is the second vehicle I’ve purchased from this Kia location! Matlock was the absolute best! He worked with my price point to find the Jeep of my dreams. I couldn’t be happier with my experience there.

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DealerRater Nov 22, 2018

I have met a very friendly group of professionals who worked with me to accommodate my requests and needs with the entire vehicle purchasing experience.

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DealerRater Nov 17, 2018

Preston is amazing!so very helpful!you have a great asset to your company in Mr.Britt!I will happily be doing business with y'all again!Thank you!

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DealerRater Nov 12, 2018

Dwayne Matlock provided an excellent buying experience. It was quick and no haggling. Called ahead. Car was ready for me to test drive. Thanks Dwayne!

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DealerRater Nov 8, 2018

Both Dwayne & Marcus are beyond AWESOME!!! Long story short we just recently relocated here to Nashville, TN due to the current Hurricane Michael that hit in Panama City,FL. Come to find out that my car was completely totaled. I was very nervous walking into the dealership not knowing anything about cars or where to even start!Luckily I met Dwayne & Marcus and they both completely understood our situation and was more than willing to help with everything possible! I’ve never been more proud to trust my first instinct with getting a brand new car & starting ...

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DealerRater Apr 6, 2018

Jimmy in Service went Above and Beyond to make me feel like I was the only customer there yesterday and today:) Very professional, super fast, and very clear when explaining what what needed to be fixed and the priorities. Thanks so much for getting me in so quickly and for taking care of it all!! I completely trust Rivergate KIA/Jimmy and will always take my KIA back there for repairs when needed!! #ILoveMyKIA

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Cars Mar 26, 2018

Tried to trade , close but couldn't make a deal , people were nice and not high pressure Just couldn't get together.Would visit dealer again if occasion arises.


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