Customer Testimonials
Their service department sucks!!!! Once you’re there you wait forever and you’re never updated about service. Don’t even bother calling for appointment, no one ever answers the phone.
They great in appreciative there service, I would go back there, and recommend people to there
Good service and good communication and timing was good. Helped get me in and out
It was a completely different and positive experience I had at Greenway Kia of Rivergate. Every employee at this particular location were very professional with superb customer service. Unlike the horrible experience & poor customer services that I have encountered when I have visited Greenway Kia of Hickory Hollow several times. Employees of Greenway Kia of Rivergate surprisingly I found them to be very helpful, knowledgeable about their work, and more importantly very professional!!!:) I am so glad I came to this particular location instead of going to the same xxxxty Greenway Kia of Hickory Hollow place as I used ...
Clean friendly staff free water great service department very helpful full vending machines nice music
My 2025 vision was to buy me a new car but rather later than sooner! Unfortunately, during the snowstorm in Nashville two weeks ago, my poor 2012 Rave 4 finally called it quits. The damages that occurred would cost me $5,000 to repair. It was a hard decision because I have not had car payments for over seven years and love it! But God said, "You envision, and I will deliver." On Sunday, March 2nd, my husband and I went to Greenway Kia and met the excellent Virgil Avery II! The night before going to the dealership, I built my dream car ...
Ulysses was a great salesman who worked hard to ensure that I got everything I wanted. I was very pleased with my customer service!
Great service! They are knowledgeable and friendly and always get me in and out quickly.
On November 18, I was involved in a T-Bone accident which totaled my 2022 Kia Soul I bought new from here 2 years ago. I had bought a new Kia Forte in 2016. I also referred my mother-in law here for two buys so far. Our salesman was Virgil Avery. On November 26th, I went to Kia Rivergate to buy a used Kia Soul. I met with Virgil and told him I did not have gap insurance this go round and wish I had it like before and needed it this go round. I also told him I wanted an extended warranty. I saw ...
This dealership went above the norm to help me get into a new Kia Sportage.Nehemiah was so pleasant and helpful. Great place to shop. Recommend if you want a pleasant experience
The staff at Greenway Kia of Rivergate Is very friendly, helpful, and informative. They helped me with my automobile needs and put me in a car that was just right for me.
Dealership was not good about getting back to me when the part was received to schedule a appointment, I had to call them the work was good and on time , I elected to get a oil change done with out asking what they charge that was 120 bucks , more than what I would pay for an oil change. Other than that was a good experience .
The salesman was the best. Going to the finance manager is usually a nightmare but it wasn't and left dealership very satisfied.Tim and especially chis made this the best car buying experience i ever had
Me son and daughter in law went to this dealership to purchase a car in July. After going back and forth a bit we finally agreed to a price. We were doing our own financing from our bank. It took 2.5 hrs to get a bill of sale to take to our bank to get a check. After we returned with the check it took another 1.5 to do the final paperwork. We had a we owe to be done to the car that still has not been fixed. They kept telling us they couldn’t find the part. So we took ...
Professional and friendly, Great service and clean. Diagnosed and explained my problem very well. Work was done and completed
The work was done and completed on time. The gentleman who waited on me was very friendly and respectful.
This dealership is friendly and efficient. They keep you informed and seem knowledgeable. They have been servicing my car for a year now and I’ve always been pleased. They will recommend things you may need but not pushy or make you feel bad if you don’t do it. Love my Kia!
Friendly efficient clean great service in and out fast service given and explained things well
The staff was professional, patient, supportive and attentive to what I wanted and I needed.
Very Great Service! Very Helpful with all questions and concerns . Love my new Kia that I got !
Horrible. 2 hours and 40 monutes for an oil change. Also the techs keep leaving the bolts out from the undershield. I do.not recommend this dealership.
Excellent customer service. Ti.ely and efficient with a friendly smile makes it a whole lot easier to accept.
Very quick friendly welcoming your service team met all our expectations I look forward to our next visit
Friendly, efficient service. Comfortable waiting area. Communicate well concerning service and wait times. Will recommend ways to improve your service accordingly but do not overly pushy about it. I have had a few visits so far and they have gone very well. Mr. Kenneth does a great job!
The team at Greenway Kia of Rivergate is top tier. Keisha's and Jeff's customer service was above and beyond. I always like part of family when visit this location. It is as I have known these people all my life!💯
I've been with you since 2007 I had family member come out there and get to buy a car from you we always have a great deal and great price and the friendly smile we thank you all for keeping us safe on the road
All of them friendly , and they love the kids & they very patient and they affordable and they work with you
I only give it five stars because of your service advisor MACK.I bought my forte 2017 and 2016 brand new I have never had it taken anywhere but Greenway Kia. MACK is very compassionate, loyal, great sense of humor I would never have anybody looking at my car except him. I have left the dealership because he wasn’t there. I’m very disappointed and trying to communicate from my home and call the dealership. I’ve tried three different times using three different extensions at Greenway Kia. All of them just rang and rang no voicemail no answer no nothing ...
Professional. Did a great job on my service and updated me on future repair needs coming. I would rate as a 10.
Reena was very accommodating and a pleasure to work with. This was the least stressful car dealership experience we have ever had and we had our children with us.
Very pleased with the progress and support of the people at Kia work was very fast thanks for everything
Bother Jack was awesame He made sure that I got what I the sales manager was awesome as well.Thanks Chef Vito Randazzo
Great service. My recent experience with Greenway is by far the best experience i have ever had buying a new car. Great staff, and the salesman actually listened to my needs. Dameion Ison. He made it much easier experience than I've ever had at other dealerships, which speaks volumes of their caliber of service, and care. I feel i got a good deal, and wasn't manipulated into things that I didn't want or need. I left feeling comfortable with my purchase. I highly recommend Greenway KIA.
It was great and everyone was kind and very helpful and cared about my needs.
Dameion gives horrible customer service and I would not recommend! He likes to scam women! Go elsewhere!
Their good people especially Damien he did a good job. He's a good salesperson
DO NOT BUY HERE! THESE PEOPLE SCAM WOMEN OUT OF BUYING CARS! Dameion is not a great salesman.
Tre was amazing! Straight forward and relaxed. He doesn't give you that typical car salesman feeling. He worked with me to get the car I wanted. I could have gone up to Wisconsin and bought the car there. But Tre saved me a trip! The rest of the staff was helpful and kind. I would highly recommend them as it was a great experience.
Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! Scam! $300 was offered for my trade in. When I voiced my opinion on how fraudulent it was, the manager told me to leave. When I informed him on how I would spread this information to customer and leave a negative review, he threatened that the police would be called. I went with my elder handicap father so it was just completely unprofessional. He proceeded to follow us to the car and told us to never come back again. I literally just bought a car from there, so ...
Excellent service..they are careful and thorough.. Service Manager Mr. Kenneth (Mac) is very efficient.
I worked with Virgil, who was very polite and professional on the phone. But the original OTD he emailed me tried to hide the dealer mark up. The dealership, only gets 1 star. This dealer who tries to mark up the cars over MSRP to fake scarcity, claiming they are "hard to find". They tried to mark up the RIO and then the FORTE. Virgil did tell me upfront that they were going to mark up the Forte, after I told him I would not pay over MSRP. So I appreciate him being honest about that. I'm now ...
The representatives were very cordial and up to date on your needs. Work that was performed was great!!
Great service and fast service friendly service representative answered all of my questions great job
Never buy a used car from this dealership as they do not check the history or do proper testing before reselling to you as the unsuspecting buyer.
Friendly dealership and really nice to work with….either over the phone or at the dealership.
I had excellent service with friendly workers. My car was delivered to me cleaner than when I had brought it. There was complimentary beverages in a clean and comfortable waiting area.
Doing awesome works keep up the great work!! Thank you for taking care of us 👍
Excellent service and the process of paperwork was very quick and professional. VERY GOOD EXPIRENCE!
They take care of my vehicle issues with good service each time I am there. The young lady in the office where you go to pay was really nice
We had excellent service, fair prices, and felt at home with this dealership. We will be buying future cars here for sure.
They have always done a good job. But this time I asked for tire rotation they said I didn’t need one. I don’t remember asking if I needed one I ask for a rotation. May have to find a different dealer next time.
I really didn’t have a good experience with this dealership. I purchased a 2016 Kia Sorento on 12/23/2022 0 down payment , I drove off the lot and didn’t have the car for 24Hrs , on 12/24/2022 the car was smoking I reached out to the dealership and let them know what took place was told to bring the car in that following Monday to get looked at by service, not even 10 minutes later after speaking with Kia the car catches on fire while I am driving with my two small children in the car , Thank God we were not hurt. I reached back ...
The service department has always been so friendly and fast! I forgot the gentleman’s name that helped me on 1/2 but he was very kind and Maggie is always very helpful.
I’m on my 2nd KIA from Greenway KIA Rivergate. Great sales people (ask for Virgil) maintanance staff and all in between! This is my family’s dealership
I have always had good service when I come here. This time I’d had to have my KIA Soul towed in because of a flashing engine light malfunction. Fortunately, they were able to fix the issue quickly and had a faster turn around than originally told. As I live alone and had some up and coming medical appointments, getting my car back faster than anticipated me very happy.
Alter our Bill of Sale after the deal was completed! In error the bank sent $500 to much to them, that $500 was to purchase my Gap insurance through the bank, once the bank realized it they called rivegate kia to tell them an ask for the money back. However, instead Rivergate Kia decided to change our Bill of Sale adding some kind of $500 extra sent the new bill of sale to the bank and kept our money! (Like the bank wasn’t going to call us when they received a total different bill of sale from the original one. When I ...
Kenneth was very attentive and knowledgeable was willing to take the time to explain the process and the service was fast and good
I always get my car serviced @ Kia in Rivergate & they always take care if me.
Maggie was very nice. Will be coming back to Kia to service my car again
GREAT CUSTOMER SERVICE ALWAYS GET WHATEVER I NEED DONE WITHOUT ANY HESITATION…EVERYONE IS FRIENDLY AND THEY COMMUNICATION IS PERFECT…
Always professional, courteous and listen to the customers request and get your vehicle in and out with quick service.
False statements, Straight lie, Unprofessional Salesmen, I talk to Stan on Aug. 16,2022 about buying a new Pearl White with Red interior 2022 K5 GT-line FWD I also talk to Adrian. he was in training. I was coming to the dealership with my own loan and a excellent trade in. it all started with Stan making promises to me, on getting me the car I wanted. Stan stated he would have the car on the lot when came and if he didn't have the car, he would loan me a car til my car came in.( 1st LIE), I stated to ...
I don't make an effort to write reviews, but I will make an exception for this septic tank of a dealership! After my visit to this establishment I can honestly say I felt like dog fecal matter on the bottom of their shoes. I have a 2018 Kia Soul! with 61,204 miles on it. I bought it 4 years ago and have had zero issues with it until 2 weeks ago. I was told by this dealership that the engine is blown and needs a new one for $10,000. There was a warranty on it that expired at 60,000 miles. As if this whole experience ...
They scam you with the diagnostic fee of $199. Charged me to “diagnose” a problem with my steering column when I am the one that told them the issue. Then double dipped and charged me another $199.00 for labor for the same function for a $4.00 part. I have been a 15 year Kua customer who has bought 2 new cars and a used car. I am selling my new 2022 Kua Sportage and will never do business with a Kia dealer again. Hope you enjoy your $199 charge. You have lost a customer.
Received the quality work I expect from a car dealer. I was not disappointed at all.
It took to long to get to financial office. Mr Tim was great however when someone tell you 45 min you expect it to be 45 min not 2 hours
All around a good experience. I was able to get a good purchase price with no hassles.
Nice work on my car and good customer service and kind workers also welcome me
Terrible experience. Barely did the minimum. I have repeatedly asked for basic things, like changing the windshield wipers (which I would gladly pay for) or looking at a warranty-covered repair. Nothing happens. They are friendly. But that's about it. If my car wasn't under warranty, I would never step foot in that place again.
Very helpful. Explained everything in detail. Made me feel comfortable that they checked everything. Kind and courteous. This is my first time to service department. I will be back. Keep sending the coupons. Every bit helps.
I am very pleased with the service at Greenway Kia of Rivergate. Every staff member I encountered was professional yet laid back. That’s a great combination.
The process was very smooth and they are transparent with all the details. I have 2 vehicles from this dealership, and will continue to do business with them. 5 stars!
Service department was prompt, knowledgeable and helpful. Process to setup appt was quick and easy.
Near my home all employees whom I had contact with. Was nice and helpful knowledgeable
Haley, Customer Service Rep, is so personable and very professional with a smile that is very welcoming. Oil change and service inspection didn't take too long which I definitely appreciated.
Dwayne and the crew made the buying experience easy and enjoyable. I love my new car!
Fixed problem with rear widows being able to roll up and down. Thanks, Donald Weidknecht
Salesperson was nice but 45 minutes late for our scheduled appointment time. Finance was easy because it was mostly electronic however I found a $835 charge for “Lux care”that I wasn’t told about. I called the dealership to find out what it was and was told it was an exterior protectant and they add it to every car they sell. This lux care charge is not included in the price of the vehicle and should be optional and explained during the financing process.
Service manager Josh was great. It was my first service scheduled on my 2022. They had me in and out and even threw in a complimentary wash. Price was very fair.
Fast,knowledgeable and very efficient customer service from the service department to the sales team'.
Very good customer services, l love the in environment.Fast services and the employees are very friendly.Thanks for everything.
Satisfied with the service today. The customer service was good also. Thank-you very much!
Waited for my service. Satisfied with service time. Very courteous staff & clean lobby. Will continue having my car serviced by Kia.
Great team at KIA of Rivergate. Very helpful, informative and willing to negotiate on their vehicles.
Awesome crew at Greenway KIA of Rivergate. Very helpful and willing to negotiate. I definitely recommend!
I had a situation with my car and called and spoke with Josh and he was willing to help me resolve the situation. Josh and Mac provided excellent customer service and they had my car fixed in a timely manner. I was disappointed when I made the phone call because I really did not expect my situation to be resolved, but after speaking to Josh I felt better and when I got to the dealership he proved to be a man of his word. EXCELLENT CUSTOMER SERVICE!!!
They always take care of me and work to get me in the vehicle I want with the price I’m willing to pay. Great service department and sales people. This is my second purchase from this dealership and it will me my go to place from now on
Quickly registered. Service wait short. Thanks for excellent service and attention . Staff ‘s patience is appreciated
Me and my husband bought our first brand new car ever from Kia rivetgate and could not be any happier! Fredrick Jackson was so kind and worked with our budget we had in mind! I only have great things to say about this dealership!
Very professional and knowledgeable, got the problem fixed while I waited! I give them an A+++ and will definitely be back for the updates!
Everyone I have dealt with has been extremely nice and professional. My needs are always met in a timely manner with efficiency.
2021- Took my 2014 Sorento in to schedule engine replacement, since it was part of the massive national recall on certain defective engines. After 2 weeks, I call to see if it's done yet, and the guy finally returns to the phone and says"are you sure you brought it here"?. Duh ya. Then a sassy older woman gets on the phone to tell me it ISN'T on the recall list, and suggests it was my fault that the engine seized driving down the interstate. (This is a favorite tactic of theirs to get out of doing what ...
Always get speedy and excellent car service. Service personnel are quick to greet and get started with the work. Really appreciate Mark Bowers and the other service guy (name escapes me right now) who is a mature African American. Thanks to both for making me feel welcomed when I bring in my vehicle.
Will never come back just look at my file was there 3 major timers for something that should have been caught at 2 major visit Mac lied to my face not a good way to do Bussiness leave been a good customer own 2 Kia but will drive to Kia Murfreesboro from now ownbut I l live closer to u but I am very disappointed
Jim, Derek and team were extremely friendly, helpful and supportive during my vehicle purchase process. Great customer service and hands down, one of the most pleasurable experiences I have had when purchasing a new vehicle.
Service Manager has very little people skills. Has no real authority except to take orders.
The service department at Greenway Kia is number one! They always do great work. Service tech Kenenth McFadden is always very friendly and very helpful. Great staff!
This dealership is clean and the staff is courteous they are very efficient and doing their work.
My car is with them almost two weeks due to engine recall issue "p1326". They will not offer loaner car and they said waiting for tech support approval for a new motor. I need car to work. I called customer service to ask them to speed up some. It seems like no one care and no one wants to follow up with the tech line and they refuse to give me the number. They told me it might takes up to 6 weeks from approval to install. It will be two weeks next Tuesday since the engine flashing. It ...
From the purchase of the vehicle to the service appointments,I have had nothing but friendly prompt service.
